It is important to choose the correct size according to our Size Chart when placing an order. When placing a custom order, it is highly recommended to have a professional take your measurements to ensure accuracy. Because all of our items are made-to-order, we do not offer returns or exchanges for items when the incorrect size is purchased.
Due to the custom-made nature of Cosmogyral products, we do not accept returns or exchanges unless there is a manufacturing issue. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. You can send us the item you consider defective once we contact you to do so.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Returns and exchanges are approved or denied at Cosmogyral's discretion.
All products and packaging must be returned if approved for a refund or replacement. The garment must be unworn and the "DO NOT REMOVE" tag must still be attached. Please ensure the garment is packaged safely, as we cannot accept damaged returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
By checking out with a successful purchase, you agree to our Return Policy.
Last updated: 28 November 2017